【2022】10大熱門精選人力資源 衝突管理線上課程推薦，值得你參考！

① 88 折 Conflict Management with Emotional Intelligence

Discover ways to grow your communication skills to manage conflict and develop emotional intelligence in the workplace

導師: Robin Hills

課程上次更新 8/2021

評分:4.5

學生:
28081 ↑

時長:3小時 28分

售價

2,790 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Recognize why some conflict is to be expected and why it is a part of healthy relationships.
• Compare and contrast the various modes that can be used in conflict resolution.
• Assess your own mode of conflict and how this helps or hinders you in working with conflict.
• Explain how emotional responses differentiate from rational responses in conflict.
• Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
• Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
• Discover how emotional intelligence is used to resolve conflict and build emotional bonds.

② 88 折 Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

導師: Joeel & Natalie Rivera,Transformation Services

課程上次更新 8/2021

評分:4.4

學生:
15501 ↑

時長:3小時 12分

售價

2,790 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
• Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
• Use differences of opinion and conflicts constructively, leading to growth and creativity
• Use proven strategies and powerful communication skills to prevent and manage conflict
• Identify warning signs and prevent or minimize conflict before it starts
• Know your conflict management style and how to improve your reactions
• Create a psychologically safe work environment that encourages open communication and trust
• Know when to intervene and how to approach conflict resolution conversations

③ Mastering Conflict Management and Resolution at Work

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships

導師: Dr. Priya Nalkur

課程上次更新 2/2021

評分:4.4

學生:
7726 ↑

時長:1小時 6分

售價

6,590元

👉 課程資訊

透過這堂課，你將學會👇

• Define conflict and identify your conflict handling style
• Use strategies to manage your defensiveness
• Tools to help you resolve any conflict and remain calm in heated arguments
• Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing

④ 67 折 Culture | How to Manage Team Conflict

Understand how to harness healthy conflict in teams and how to manage conflict conversations

導師: Learoy Tonight

課程上次更新 9/2015

評分:4.5

學生:
7181 ↑

時長:30分

售價

990 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Understand how perceptions create conflict
• Determine factors that create unhealthy team conflict
• Harness healthy conflict in teams
• Communicate effectively in conflict
• Manage conflict conversations
• Balance speaking and listening in conversations

⑤ 88 折 Become a Master at Conflict Management at Home or Work

Learn Communication Skills in Conflict Resolution and Emotional Intelligence; Face Difficult Conversations Confidently

導師: Roger Kay Allen, Ph.D.

課程上次更新 6/2021

評分:4.6

學生:
7614 ↑

時長:4小時 21分

售價

3,190 元

特價

370元

👉 課程資訊

透過這堂課，你將學會👇

• Conflict management skills to solve problems and maintain healthy relationships
• How to prevent disagreements from becoming unhealthy conflict
• A concrete framework and steps for entering into difficult conversations and resolving conflict
• The mindset, confidence and skills to facilitate conflict resolution
• The advantages and disadvantages of different communication styles
• How to calm and manage yourself during conflict
• Conflict management at home and on the job with lots of real-world examples

⑥ 88 折 Conflict Management at Work: Real World Strategies & Tools

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors

導師: Mike Clayton

課程上次更新 5/2018

評分:4.5

學生:
6065 ↑

時長:1小時 28分

售價

2,690 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Recognize the signs of conflict early, so you have a chance to stop it
• Reduce the incidence of conflict, by listening well
• Understand how conflict escalates, so you can stay calm and stop the escalation
• De-escalate conflict, so you bring your relationship back to normal
• Resolve conflict, using a variety of strategies and tactics
• Develop your resistance to being drawn into conflict

⑦ 79 折 Managing conflict with skill and confidence

Understanding conflict and resolving disagreements with confidence at work and in life

導師: Skill Boosters,Barry Winbolt

課程上次更新 4/2019

評分:4.4

學生:
5598 ↑

時長:1小時 10分

售價

1,590 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
• The vital keys to preventing escalation and dispute.
• How to turn potential flare-ups into constructive conversations.
• Ways to engage with people who might become confrontational.

⑧ 88 折 Managing Generational Conflict

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

導師: Ken Beller

課程上次更新 9/2017

評分:4.4

學生:
1856 ↑

時長:2小時 54分

售價

2,690 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Upon completing this course, you will be able to:
• Create a culture of greater inclusion and collaboration across different generations
• Decrease workplace conflict and increase employee engagement and productivity
• Implement effective strategies for recruitment, retention, rewards, and incentives
• Make and instant and lasting connection with customers of different generations
• Improve customer service and turn customers into raving fans
• Increase market share by designing products and services that speak to customer values
• Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one
• Explain the generational shift occurring from an in-dependent to inter-dependent cultural model

⑨ 44 折 Bounce Back From Failure & Turn Conflict into Collaboration

Failure and conflict are often thought of negatively but they can become positive turning points when handled well.

導師: Eleventure Team

課程已发布4/2015

評分:4.0

學生:
2033 ↑

時長:45分

售價

590 元

特價

330元

👉 課程資訊

透過這堂課，你將學會👇

• Set SMART goals to keep you focused during moments of failure.
• Examine failures systematically to make changes for the future.
• De-activate workplace conflict triggers by aligning your organization with team members’ needs.
• Develop solutions that are based on mutual benefit, not compromise.

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商品優惠資訊通知 Q & A

就讓我來為你解答吧！如果有你沒有要的答案，歡迎留言給我，我在新增Q&A

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每天商品優惠碼資訊，我會再當天晚上8點左右通知

時間有需要更改可以留言跟我說一聲

PS:如果是過12點馬上通知可能沒辦法唷！因為需要同步商品活動資訊

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